Help

How to view the records Pro Scan Partners shared with you. You need only the email address the records were shared with and a web browser. There is no account or password.

Go to the viewer. The "records are ready" email has a button that takes you there.
Enter the email address the records were shared with and choose Email me a code.
Open the email titled "Your Pro Scan Partners sign-in code" and type the 6-digit code. It works once and expires in 10 minutes.

If no code arrives, check spam, then confirm you used the exact address the records were sent to. The site sends codes only to addresses that have records.

Find a study

The records page lists every study shared with you, grouped by patient, newest first. Studies you have not opened are marked New. When you have six or more studies a search box appears; search by patient name, date, description or accession number.

Each study shows its date, type, number of images and the date it will be removed.

Understand a study

Choose What's in this study? for a plain-English description: the kind of scan, the body part, the date, each set of pictures, and tips for looking at it. It describes what the study contains. It does not say what the pictures show; findings are in the radiologist's written report.

View the images

Choose View images. The viewer opens on the middle picture of the first set.

To do this	Do this
Move through the pictures	Scroll the mouse wheel, or drag the bar on the right edge
Switch to another set (series)	Click its thumbnail in the list on the left
Make the image brighter, darker or more contrasty	Hold the left mouse button and drag on the image
Zoom	Pick the magnifier, then drag up or down
Move the image	Pick the four-arrow tool, then drag
Measure a distance	Pick the ruler, then click two points
Show several sets side by side	Use the layout (grid) button
Undo everything	Use the reset (circular arrow) button
Go back to your list	Choose Records at the top left

Left and right are swapped on screen, as if you were facing the person: the side marked R is their right.

Paperwork

A record can include documents such as medical records, bills or reports, with images or on their own. They are listed under Paperwork on the record.

Choose a document's name to open it. PDFs and pictures open in a new browser tab, where you can read, print or save them.
Documents marked downloads (Word, Excel and TIFF files) are saved to your computer instead.
A record with paperwork only has no View images button.

Paperwork is removed on the same date as the rest of the record, so save a copy if you need it for longer.

Save or download

One picture: in the viewer, the camera button saves or copies the current image as JPG or PNG.
The whole study: on the records page, Download DICOM (.zip) gives you the original files, organised by series, ready to load into your own system.

If a study says View only, the sender chose not to allow copies and both options are hidden. Contact Pro Scan Partners if you need a copy.

Anything you download is a copy on your computer. It is not removed when the study expires, and it is yours to protect.

Sign-out and expiry

You are signed out after 15 minutes without activity, with a one-minute warning first. Choose Sign out when you finish, especially on a shared computer.
Studies are removed on the date shown, 30 days after sharing at most. You get one reminder email 3 days before. Pro Scan Partners can share a study again on request.
Recent activity for your email address at the bottom of the records page lists recent sign-ins, views and downloads. If something there was not you, contact Pro Scan Partners straight away.

Keeping records safe

Never share a sign-in code. Pro Scan Partners will never ask for one by phone or email.
Sign out on shared computers, and do not leave a study open on an unattended screen.
Forwarding the "records are ready" email does not give someone else access. Access is tied to the address; ask Pro Scan Partners to add the other person.
Protect what you download. Store downloaded studies and saved images as you would any patient record, and delete them when no longer needed.
Images are reference copies. The viewer is not for diagnosis; rely on the radiologist's report.

More detail is on the Privacy and security page.

Problems

Problem	What to do
No sign-in code arrives	Check spam. Use the exact address the records email came to. If it still does not arrive, ask Pro Scan Partners to confirm the address on file.
"That code is not correct or has expired"	Codes last 10 minutes and work once. Request a new one and use the newest email.
"Too many attempts"	Wait a minute and try again.
The records list is empty	The study has expired, or was shared with a different address. Ask Pro Scan Partners to share it again.
The image is black or blank	The first and last pictures of a scan are often empty. Scroll towards the middle of the set.
The image is too dark or washed out	Drag on the image with the left mouse button to adjust, or press reset.
Signed out unexpectedly	That happens after 15 minutes without activity. Sign in again.
No download link, or no camera button	The study was shared as view-only. Ask Pro Scan Partners for a copy.

For anything else, contact Pro Scan Partners.